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Essential Functions:Works with operational management to create a prioritized roadmap of controls to evaluate Constructs documentation on the objectives for the servicing process and the existing controls in place Executes a testing plan to document the results of the existing control process Provides an overview of evaluation with the results of the success of the controls, recommendations for changes and/or additions for controls and/or execution enhancements Appropriately completes all directives issued by Sr. Works with the operational areas to evaluate processes to establish and execute controls and to assist the operational areas in validating the maintenance of procedural and regulatory compliance. CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA Req 6314. Tests and maintains procedural and regulatory compliance as the first line of defense. Process Improvement Specialist, Disputes BU Management.
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Opportunities for growth and advancement, plus bonuses.Position Summary: The Director of Operational Controls is responsible for the independent oversight, testing, and execution of the functions and control processes within the assigned CardWorks Servicing operational area(s).
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High School Diploma or equivalent education experience required.Completes performance evaluations and administers corrective action/counseling as necessary.Provides feedback to Specialists based on their quality, productivity and attendance.Browse jobs and read about the CardWorks Pittsburgh location with content posted anonymously by CardWorks employees in Pittsburgh, PA. This office is the major CardWorks Pittsburgh, PA area location. CardWorks Servicing can be contacted via phone at (412) 291-5000 for pricing, hours and directions. This is an overview of the CardWorks Pittsburgh campus or office location. Handles calls that have escalated to a supervisor level CardWorks Servicing is located at 225 W Station Square Dr 400 in Pittsburgh, Pennsylvania 15219.Monitors specialists phone calls for quality purposes for compliance and accuracy.Answers questions and assists specialists with issues regarding policies and procedures.The Specialists managed are responsible for handling a combination of inbound and outbound calls to assist customers who are delinquent in the repayment of their credit cards or loans. The Team Leader motivates, coaches and develops their Specialists into becoming a highly responsive team capable of meeting required performance standards while minimizing collection portfolio losses. Schedule: Friday 1:30pm-10:00pm, Saturday & Sunday 12:30pm-9:00pm, Monday & Tuesday 2:30pm-11:00pmĪ Team Leader in the Collections Department supervises a team of consumer credit card and loan collections Specialists.
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